• FAQ

    How do I design my own outfit with you?

    Head to our Design Your Own page and follow the steps to pick your favourite garment design, fabric and see how to take your measurements. Then simply fill out the contact form at the bottom of the page to let us know what you want to order. If you have already reserved your fabric with us on Instagram @emperorsfabrics you can place your order here without filling out a contact form.

    If you’re unsure or you want to see more fabric options all you need to do is complete the contact form and let us know in the notes section.

    How can I see your selection of fabrics to choose my favourite?

    We have the pleasure of working with beautiful but very limited quantities of vintage and end-of-roll fabrics. You can see a selection of our fabrics on our Design Your Own page as well as in our Instagram gallery @emperorsfabrics. If you’re interested in seeing more fabric options please get in touch via our Contact page, send us a direct message on Instagram or by email via info@theemperorsoldclothes.co.uk with your preferred colours/prints.

    Please note Most of the time we only have enough to make one garment or outfit from each fabric. Due to the limited edition nature of each fabric, we recommend that you get in touch as soon as you spot a fabric that you like. We are happy to reserve a fabric for you for up to 72 hours whilst you decide what garment or accessory you’d like to order – MyEmperors members can reserve fabrics for up to 7 days.

    What are personalised fabric samples and how do they work?

    We send personalised fabric samples to our MyEmperors loyalty club members up to four times a year. We contact members to see what kind of fabrics they want to see that season and hand-pick a personalised selection for each member which we send to their homes. They use their favourites from these samples to design garments of their choice from our range to designs.

    How can I join the MyEmperors Club?

    For exclusive competitions, quarterly personalised fabric samples and more head to the MyEmperors page to become a member today.

    Can I get personalised fabric samples without joining the MyEmperors loyalty club?

    No, this service is exclusively for members.

    Is there a fee for the MyEmperors loyalty club?

    No – membership is free. Simply sign up via the form on the MyEmperors page.

    How can I cancel my membership?

    If you want to cancel your MyEmperors membership please get in touch with us via our Contact page or via email to info@theemperorsoldclothes.co.uk

    How can I use a payment plan to make my purchase?

    You can now split the cost of your ready-to-wear garment or ‘design your own’ garment into payments across 2-3 months with our payment plans.

    Your item(s) will be sent to you in the post when the final payment has been received.

    To find out more check our terms & conditions.

    To make a purchase using a payment plan please contact us via our contact form, via email info@theemperorsoldclothes.co.uk or via Instagram @emperorscloth

    How can I find out what size I am?

    Check out our Size Guide for a breakdown of our standard sizes. We embrace the fact that people come in all shapes and sizes! Use our handy Measurement Sheet to record your measurements; if they show you are in-between our standard sizes simply get in touch via our Design Your Own page or by email via info@theemperorsoldclothes.co.uk with your measurements.

    We are more than happy to alter our ready-to-wear designs to your requirements wherever possible or to create you a personalised pattern allowing you to choose your fabric with our Design Your Own service.

    We keep all personalised patterns on file so you can order your favourite designs in a variety of colours and prints.

    What should I do if I’m not happy with the fit of my garment?

    We want you to be 100% happy with the fit of your handmade clothing. If you have an issue with any aspect of the fit please don’t hesitate to get in touch by email via info@theemperorsoldclothes.co.uk to explain what’s not feeling right. Sometimes items of clothing just need a couple of small tweaks to get that perfect fit. To help us help you as quickly as possible please include a couple of images of yourself in the garment so we can see best how to alter it to your body.

    We rely on you the customer to provide us with accurate measurements when using our ‘design your own’ service. Please make sure to use our handy Measurement Guide when taking your measurements.

    How should I care for my Emperor’s clothing?

    When you buy from us you are buying a garment for life. To get the most out of your handmade garment be sure to read and follow the care instructions on the garment label.

    Wash any machine wash items on a cool temperature.

    Iron ‘machine wash’ items with care. Turn the garment instead out and using a press cloth such as a pillowcase in between the iron and garment.

    Remember we are always on hand to adjust waistbands, alter hems, add linings and more. Make sure you get in touch via our Contact page or by email via info@theemperorsoldclothes.co.uk for personal guidance on your item.

    Do you sell gift vouchers?

    Yes! You can spread the handmade joy and treat your best friend or loved one by purchasing a gift voucher from our online shop.

    How can I find out about promotions and offers?

    We love rewarding our customers with seasonal offers and promotions. To make sure you don’t miss out sign up to our newsletter via the sign up form at the bottom of any website page.

    Can’t get enough Emperor’s?! Make sure you join the MyEmperors loyalty club for exclusive competitions, quarterly personalised fabric samples and more.

    What is your returns policy?

    We want you to be 100% happy with your purchase. We offer the option to return any of our ready-to-wear items for a refund within 14 days. Check out our Terms & Conditions for full details.

    How can I find out more information and apply for your trainee programme?

    We’re passionate about spreading the handmade joy in everything we do including training the next generation in dressmaking skills with our trainee program. We offer 4-6 month part-time placements in our Brighton studio. For a placement information pack and application form please get in touch via our Contact page or by email via info@theemperorsoldclothes.co.uk

    What is your studio address?

    We are based at Flock Boutique in Brighton. Our address is: The Emperor’s Studio, 46 Sydney Street, Brighton, East Sussex BN1 4EP UK

    I’d love to model for you! How can I apply?

    We love to add new faces to our group of beautiful models. We try very hard to make sure our models are representative of our customers = strong, wonderful people of all sizes, ethnicities and ages. If you’re interested in helping us show off our handmade clothing please get in touch via our Contact page or by email via info@theemperorsoldclothes.co.uk
    Don’t forget to include a few images and links to your social media.

    How does the bespoke process work?

    We love bringing your dream garments to life. Head to our Bespoke page to find out what’s involved and to book your free consultation at our Brighton studio.

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