The Emperor’s Old Clothes T&Cs
Terms and Conditions
The below Terms and Conditions apply to all items on our site. Please read them carefully before you order. We reserve the right to change our terms and conditions at any time. Any changes we make in our Terms and Conditions will take effect on from the date they are posted.
Refunds and Exchanges
Each one of our items of clothing and accessories is handmade from scratch, often from a very limited supply of vintage or one-off fabric, so that most items are unique.
If you have purchased one of our ready-to-wear garments and it doesn’t fit, you can return this garment for an exchange or full refund (minus any postage & packaging costs) within 14 days of the garment being received by you. We require that you email us at email@example.com within 7 days of the garment being received by you if you wish to exchange or return your garment.
Many of our items of clothing can also be made to order in your choice from the fabrics that we offer or from fabric that you supply. Unfortunately we cannot accept returns or offer refunds on any ‘design your own’ or bespoke items but where possible we will attempt to alter the garment if required (there may be extra costs for alterations & postage). Therefore we encourage you to take a moment to make sure that you are completely happy before placing your ‘design your own’ / bespoke order.
*If your item arrives damaged or defected please get in touch immediately to let us know. We will ask you to return it to us and will do everything we can to come to an agreeable arrangement. Please note that we cannot be held responsible for your item 30 days after it has been sent to you.
We hand make our clothing and accessories. All the ready-to-wear items have a 1-3 (business days) processing time before postage.
‘Design your own’ garments and accessories are created according to your measurements/requirements and therefore have a 2-3 week processing time before postage.
I’d like my items quickly
If you need a quick order feel free to get in touch with your size, and we’ll be happy to guide you to what we have in stock.
‘Design your own’ garments take 2-3 weeks to create from the date of ordering. If you need a quick custom order garment for an occasion please get in touch with your size, preferred garment type and preferred colours or prints and we will provide you with fabric options and an updated quote for your fast-track custom order.
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We ship worldwide via Royal Mail.
UK orders are sent Royal Mail First Class Signed For, which should arrive in the next 1-2 working days. Each order has a tracking number which will be sent to you when the item has been posted.
E.U orders are sent via International Standard mail, which Royal Mail recommends will take between 3-5 working days.
International orders are sent via International Standard mail, which Royal Mail recommends will take between 5-10 working days.
We always have a Proof of Postage for every order we send.
Every UK order is sent via Royal Mail First Class Signed For – if you would prefer your item to be sent via Special Delivery or via courier please get in touch before you place your order for an updated shipping quote.
Please note that unless otherwise requested we do not send any EU or International orders through the Special Delivery or Tracked & Signed For services. This means your order will not have a tracking number. If you would like to organise a different way of shipping your items, please get in touch before you order and we will send you a updated shipping quote.
We cannot be held responsible for items lost in the post, but we will always try to help.
Please make sure your address is correct and up to date. We cannot be held responsible for items sent to the wrong address.
Purchasers are responsible for any duties and taxes levied at the point of entry into a destination country.
If for any reason you decide to cancel your order of ready-to-wear items before we have sent it, please write to let us know and we will send you a full refund. Cancellation is not available for ‘design your own’ or bespoke items.
Cancellation by Us
We reserve the right to cancel your order if we have insufficient stock to deliver the items you have ordered, or if an item has been listed at an incorrect price due to a typo. If either of these events occur we will be in touch as soon as possible to offer you an agreeable solution.